General terms and conditions

TERMS AND CONDITIONS

Chateau Bodi
Address: Leeuwerikweide 44, 3927SP Renswoude
E-mail address: info@chateaubodi.com
Chamber of Commerce number: 85817287
VAT number: NL

General

Chateau Bodi's general terms and conditions apply to all orders placed by the customer with Chateau Bodi via the website and mobile website. By placing an order you agree to these general terms and conditions.

Agreement & order

If you want to place an order at Chateau Bodi, add the relevant items to your shopping bag. To place an order, your personal data will be requested. These will have to be communicated accurately to avoid errors during shipping. More information about the processing of your personal data can be found in our privacy policy . There is an agreement after the order has been sent using the 'buy' button. Chateau Bodi will then process your order. You will receive a confirmation email.

Delivery

Your order at Chateau Bodi will be delivered to you within 1-3 working days, unless otherwise agreed. We aim to ship your order within 24 hours of receipt of payment. In accordance with the rules of the Distance Selling Act, Chateau Bodi will process orders at least within 30 days. If this is not possible (because the ordered item is out of stock or no longer available), there is a delay for other reasons or an order cannot be executed or can only be partially executed, the consumer will receive a message within 1 month after place the order. and in that case he has the right to cancel the order without costs and notice of default. All terms stated on the website are indicative. Therefore, no rights can be derived from the stated periods.

Orders can be tracked with a track & trace code that you will receive by email after shipment of the items. For parcel post within the Netherlands, shipping costs of €6.95 will be charged. The costs for letter post are €4.10. For international shipments (Belgium, Germany, Luxembourg) an amount of € 12.00 will be charged for parcel post. For international letter mail the costs are €10.20

Pricing

Prices at Chateau Bodi are shown in euros and include statutory VAT, but exclude shipping costs. Chateau Bodi has the right to adjust its prices. The shipping costs within the Netherlands are €6.95 for parcel post. International shipping costs €12.00

All prices on the site are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors.

Payment options

At Chateau Bodi you can choose from four secure payment options: iDeal, PayPal, Credit Card & Bancontact. Payments via Paypal take place via a secure connection at PayPal. Payments with iDeal are made via secure connections at Multisafepay. At Chateau Bodi you can easily pay in an SSL secured payment environment.

Returns (Netherlands, Germany, Belgium)

Returns

If you are not satisfied with your purchase, you can return the items within 14 days. The costs of return are for the buyer. Chateau Bodi will not accept cash on delivery returns under any circumstances. Send your package with sufficient postage and a valid Track and Trace code to the following address:

Chateau Bodi
Address: Leeuwerikweide 44, 3927SP Renswoude

– Be in undamaged condition, not worn or washed and with original packaging and tags.

– There are no food stains, makeup stains, body odors, animal hair or cigarette odors on the items.

– No attempt has been made to repair a defect.

– The shipping risk of returning is for the buyer.

– We will not accept insufficient or unstamped returns.

– If our return conditions are not met, we reserve the right to return shipments and charge you for shipping costs.

Items cannot be exchanged. If you would like to receive a different size of an item, you must return the item in question within the return period and place a new order in the webshop.

As soon as the condition of the returned items has been checked by us, you will be notified by email. Chateau Bodi may postpone the refund until the goods have been received or until the customer has submitted proof of the return of the goods.

Shipping and transportation

Chateau Bodi ships its packages with PostNL or DHL. Packages are delivered Monday to Saturday. Chateau Bodi currently delivers within the Netherlands, Belgium and Germany.

During the transport of your order, the risk for damage, theft or loss is borne by Chateau Bodi. You assume this risk at the time of delivery.

Liability

Chateau Bodi is not liable for damage to vehicles or other objects caused by incorrect use of the products.

Force major

If Chateau Bodi cannot fulfill its obligations in the event of force majeure, those obligations will be suspended for the duration of the force majeure situation. If the force majeure situation has lasted 30 days, both parties have the right to terminate the agreement in whole or in part, without the right to any compensation.

Guarantee

If an item you purchased shows defects (material or manufacturing defects, transport damage), you can return the product within 14 days using the pre-printed returns form. After this warranty period has expired, Chateau Bodi is entitled to charge all costs for repair or replacement, including administration and shipping costs. If an item is damaged or another defect occurs within this period, please report this by email; info@chateaubodi.com.

Of course, the warranty only applies to items if there is a justified complaint. The complaint is only justified if it is NOT caused by:

– Intentional damage or due to negligence. (eg water, fall and/or impact damage)
- Incorrect use or negligent maintenance
-Exceptional wear and tear
- Damage due to failure to follow washing labels (no washing guarantee, problems arising after washing are your own responsibility)
- No guarantee on zippers & buttons.

Property rights

The material found on Chateau Bodi is subject to intellectual property rights. It is prohibited for visitors to publish or reproduce material from the website without the express prior written permission of Chateau Bodi and explicit reference to the source.

Right of withdrawal

It is possible to terminate an agreement within 14 days of receipt without any justification. You must inform Chateau Bodi of this by means of an unambiguous statement by letter or email.

Chateau Bodi Leeuwerikweide 44, 3927SP, Renswoude The Netherlands info@chateaubodi.com

Changes to the general terms and conditions

Chateau Bodi has the right to change these general terms and conditions. We therefore recommend that you visit this page regularly to see if any changes have been made.

© Chateau Bodi, September 2023