Thank you for choosing Chateau Bodi for your little one. Our goal is to provide high-quality items. However, we realize that sometimes you may need to return or exchange an item. Please read our return policy to ensure a smooth process:
Eligibility for returns
You may be eligible for returns if you meet following criteria:
- You purchased the item directly from our website.
- The item is in its original condition, unused and in its original packaging.
- The return request is initiated within 14 days of arrival.
Non-returnable items
The following items are not possible to return:
- Items that have been used, washed or damaged.
- Items without their original packaging or missing parts.
- Clearance or sale items.
To initiate a return, please follow these steps
- Contact us via the contact button in our menu or via info@chateaubodi.com
- Provide the following information while contacting us; order number, item(s) you wish to return and the reason for return.
- Once the return is accepted you will receive a return form or return label (or pay yourself for it) and further instructions on how to proceed.
- Pack the items back into the original packaging and in the condition you received it.
- Put the return label on the original label on the box.
- Ship the package.
Refund process:
Once we received and accepted the package we will proceed with the refund process. The refund will be issued to the original payment method used for the purchase. If there is no reason from our side to return the package, you will have to pay for the return label yourself. You can always contact us to discuss this.
